A PBX Operator must also have robust communication skills and showcase customer service accomplishment. The telephone operator takes care of the private branch exchange switchboard and receives incoming calls. The professional also makes new connections for long-distance and takes and transmits messages. A PBX Operator performs various tasks such as typing, checking, and recording information. It is the responsibility of the PBX Operator to compile information and prepare reports. The professionals will handle basic questions such as hours of operation, directions.
The PBX Operator must know how to use and maintain office equipment such as fax machines and automation and computerized tools. A PBX Operator should have excellent telephone manners and have to be well-versed with the ins and outs of a multi-line phone system. A PBX Operator has to update the telephone directory with a telephone computer system. The Switchboard Operator will handle the radio system to relay in-house messages and information. They usually open and close DID lines in the conference room and ran necessary reporting for posting calls.The professional also does regular clerical duties such as filing, stuffing envelopes, etc. A PBX Operator has to take care of the front desk computer system as well.
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